STORE POLICIES
Last Updated: September 2026
Thank you for choosing My's Personalized Unique Customs LLC. We take pride in creating personalized products with care and attention to detail. Because many of our products are custom-made specifically for each customer, please carefully review the following policies before placing an oder or submitting payment.
By placing an order, submitting payment, approving a design/proof, or signing a service agreement, you agree, you acknowledge that you have reviewed and agreed to the applicable policies below.
CUSTOM & PERSONALIZED ORDERS
Most items offered by My's Personalized Unique Customs LLC are made specifically for you. Custom orders may include names, dates, photographs, colors, theme, wording, designs, event information, or other personalized details provided by the customer.
Customers are responsible for providing complete and accurate information when ordering. Please double-check all names, dates, spelling, addresses, wording, quantities, sizes, colors, and other information before submitting your order.
We are not responsible for errors resulting from incorrect information provided or approved by the customer.
Because custom items require design and production time, work will not begin until all required information and payment have been received.
PHOTOS & IMAGE QUALITY
When photographs are required for your design, please submit the highest-quality original photos available.
Please avoid screenshots, heavily cropped photos, blurry images, photos downloaded from social media, or images that have already been repeatedly saved or edited whenever possible.
The quality of the finished product depends greatly on the quality of the image provided
If a customer chooses to proceed with a low-resolution, burry, dark, cropped, or otherwise poor-quality photograph after being advised of a quality concern, the customer accepts responsibility for how that photographs appears on the finished product.
Submitting a photograph also confirms that you have the right or permission to use that photograph for your order.
PROCESSING & PRODUCTION TIMES
All custom items require production time. Processing time and shipping/delivery time are separate.
Simple custom orders may be completed sooner, while highly detailed designs, large quantities, event packages, memorial orders, specialty items, or orders require additional time.
An estimated completion timeframe will be provided when appropriate. Completion dates are not guaranteed until all required information, payment, photos, wording, and other materials have been received.
Delays in providing information, approving designs, making payments, or responding to communication may result in a delay completion date.
Please order as early as possible for event with a specific date.
RUSH ORDERS
Need your order sooner? Contact us BEFORE placing the order or submitting payment to request rush service.
Rush orders are accepted only when our production schedule allows and are not guaranteed.
An additional rush fee will apply. The rush few will vary depending on the item, quantity, level of customization, and how quickly the order is needed.
Paying for expedited shipping does not automatically make an order a rush order. Expedited shipping only affects transit time after production complete.
Please do not place a standard order and then request that it be completed immediately. Rush service must be discussed and approved in advance.
DESIGN PROOFS & CUSTOMER APPROVAL
For orders requiring design approval, a digital proof may be provided before final production.
Customer are responsible for carefully reviewing the entire proof, including:
Names, Dates, Spelling, Photos, Colors, Wording, Placement, Event information, Quantities and other personalized details
Once a customer approves a design, that approval is considered authorization to proceed with production.
Changes requested after approval or after production has begun may result in additional charges and may not always be possible.
My's Personalized Unique Customs LLC is not responsible for customer-approved spelling, wording, date, photograph, or other personalization errors.
Please understand that colors may appear slightly different when printed than they appear on a phone, tablet, oe computer screen.
PAYMENT POLICY
Payment requirements depend on the type and size of the order
For regular online custom-product orders, the required payment must be received before production begins.
For large custom orders, event orders, party packages, decor services, memorial packages, bulk orders, or other specially quoted projects, payment terms will be provided with your quote or service agreement.
No design work, purchasing of special materials, or production will begin until the required payment and signed agreement have been received.
Any remaining balance must be paid according to the deadline stated in your invoice or agreement. Orders will not be released, delivered, shipped, installed, or completed on-site while a required balance remains unpaid.
CONTRACTS & SERVICE AGREEMENTS
Certain orders including event services, party packages, large custom orders, decor services, memorial packages, bulk orders, and other specially quoted projects may require a signed service agreement/contract.
The agreement will outline the services being provided, payments requirements, important dates, responsibilities, cancellation terms, and other details specific to that order.
Both the required signed agreement and required payment must be received before work begins.
Submitting payment does not replace a required signature when a signed agreement is required.
CHANGES & CANCELLATIONS
Because custom orders are created specifically for each customer, contact us as soon as possible if you need to request a change or cancellation.
Changes are not guaranteed once designing, purchasing, printing, cutting, assembly, or production has begun.
Additional changes may apply when a customer requests changes after design work has already been completed.
Once personalized materials have been purchased or production has begun, some or all payments may become non-refundable to the extent stated in the applicable order terms or service agreement.
Event and large-order cancellation terms will be specified in the customer's signed agreement.
RETURNS, EXCHANGES & REFUNDS
Due to the personalized nature of our products, custom and personalized items generally cannot be returned or exchanged simply because the customer changes their mind, no longer needs the item, selected the wrong information, or approved a design they later decide they do not want.
However, if we make an error or your item arrives damaged, please contact us promptly so we can review the issue and work towards an appropriate resolution.
Photos of the item and packaging maybe required for damaged-order claims.
Do not discard damaged products or packaging until your claim has been reviewed.
Nothing win this policy limits any rights or remedies that cannot legally be waived.
SHIPPING
Standard shipping is currently $9.99, with free standard shipping on qualifying orders of $100 or more.
Shipping time begins after production is completed. Production time is not included in the carrier's estimated delivery time.
Once an order has been transferred to the shipping carrier, delivery times may be affected by weather, holidays, carrier delays, incorrect addresses, or other circumstances outside our control.
Customers are responsible for providing a complete and accurate shipping address.
If an order id returned because an incorrect/incomplete address was provided or the package could not be delivered, additional shipping charges may be required to resend it.
LOCAL DELVERY
Local delivery is available only within designated service areas and is subject to the delivery fee displayed at checkout.
The availability and cost of local delivery depend on the customer's location.
Once your custom order is completed, delivery arrangements will be communicated as necessary.
Please ensure someone is available to receive items when required. My's Personalized Unique Customs LLC is not responsible for items after a completed delivery has been made to agreed location.
LOCAL PICKUP
Local pickup is available by arrangement.
Please do not arrive at the pickup location until your pickup has been arranged.
Once your order is complete, you will be contacted to arrange a pickup date and time.
Orders must be picked up within the agreed timeframe. If you need to reschedule, please communicate as soon as possible.
EVENT DATES & CUSTOMER DEADLINES
If your order is needed for a birthday, wedding, funeral/memorial service, baby shower, graduation, church event, anniversary, or another date-specific occasion, you are responsible for providing the correct event date when ordering.
Please allow adequate time for design, production, revision when applicable, and shipping/delivery.
Orders placed too close to an event date may require rush service or may be declined if there is not enough production time.
COMMUNICATION
Please provide accurate contact information and monitor the email address and/or phone number associated with your order.
We may need to contact you regrading photos, customization details, proofs, payment, pickup, delivery, or other information necessary to complete your order.
Failure to respond may delay your order. We cannot be responsible for missed deadlines caused by delayed information.
HANDMADE & CUSTOM PRODUCT VARIATONS
Because many of our products are individually designed, printed, assembled, or finished by hand, minor variations may occur from item to item.
Small differences in color, placement, sizing, cutting, printing, or assembly that do not materially affect the over product are normal characteristics of custom-made goods and not considered defects.
RIGHT TO REFUSE OR CANCEL AN ORDER
My's Personalized Unique Customs LLC reserves the right to decline or cancel an order when we are unable to reasonably complete the requested work, required information or payment is not provided, the requested deadline cannot be accommodated, or the requested content or customer conduct make it inappropriate or impractical to continue or impractical to continue the transaction.
If we cancel or order for reasons unrelated to work or materials already properly chargeable under an agreement, any refund due will be handled according to the circumstances and applicable agreement.
AGREEMENT TO POLICIES
By placing an order with My's Personalized Unique Customs LLC, you acknowledge that you have had the opportunity to review the applicable store policies.